SHIPPING & DELIVERY

Postage and Packaging is £1 for orders up to £20 then £3.95 to Mainland UK on any order between £20 and £75. Orders over £75 are free. For first class delivery up to £20 is £4.50 and over £20 is £5.50. For postage outside the UK please contact enquiries@albiandmac.co.uk for bespoke pricing. 

We will dispatch your order as soon as possible but suggest you allow 3-5 working days for delivery. If an item becomes out of stock we will contact to you let you know and ask what you would like us to do. If we receive your order before 2pm it will be sent out the same day.

Local Pick Up orders can be collected from Headley/Hants and Cranleigh/Surrey and are usually available within 24 hours but often even sooner.

We will always try and re-cycle our packaging so you may receive a slightly battered package or box but it's all for a good reason.

RETURNS

If you wish to return something for an exchange or a refund, we ask that you notify us within 7 days of receiving the goods and return them to us within 14 day sending us an email via our "get in touch" on the website.

All returned items must be unused, in perfect condition and in the original packaging. As we cannot be held responsible for packages that are lost or damaged in transit to us, we strongly recommend that you use an insured and tracked delivery service for your returns and obtain proof of postage.

If something is damaged or faulty when it arrives, please get in touch within 48 hours to let us know.

We are sorry but we are unable to refund either original or return postage charges unless the items are damaged or faulty and for hygiene reasons we are unable to refund earrings unless they are faulty. Once we have received your returns, we will process your refund as soon as possible using your original method of payment.

FABRIC & CARE

Knitwear can be cool washed or dry-cleaned. We advise de-pilling with a cashmere comb and then turning the garment inside out before washing it. We recommend washing on a cold wool setting with a slow spin using a small mesh bag. Albi & Mac sell mesh bags for £1. Hand washing is great but often the garment becomes heavy when wet so it can stretch out the fibres. A delicate, non biological detergent is ideal, and you only need to use a small amount, too much can lead to felting. Smooth the garment back into its original shape and place flat on a towel - dry naturally away from direct heat such as radiators or sunlight. Do not tumble dry.

Caring for your garment this way will dramatically reduce the number of loose fibres that cause pilling and you should find that the garment will then consolidate, soften and improve with every wear. You may find you need to use the de-pilling comb for the first few wears then you should only need to do so again every once in a while.

 

METALS

To keep your jewellery looking lovely we’d advise that you do not wear in the shower, do not spray perfume on it and avoid sleeping in it. You can clean it with a lint free cloth and some jewellery polish.

 

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