FAQ

SHIPPING & DELIVERY

All our gift boxes are packaged very carefully to ensure every item is in perfect condition upon arrival. We ensure all our packaging and aluminium tins are recyclable and re-useable, this is very important to us. Please re-use our gift boxes and packaging if possible.

Every box contains a complimentary gift card which you have the option of adding a personal message to.

Postage and Packaging is £1.50 for orders up to £14.99 then £3.95 to Mainland UK on any order between £15 and £74.99. Orders from £75 are free.

For first class delivery, orders up to £14.99 postage is £2.50 then £5.50 on any order between £15 and £74.99.

Orders from £75, which you want posted first class, are £8.50.

For postage outside the UK please contact enquiries@albiandmac.co.uk for bespoke pricing.

Our "Monthly Gifts Boxes" are FREE POSTAGE and will be sent on the first day of each month.

The cost for the postage for our "Custom Boxes" will be within our quote, as these are all bespoke.

We will dispatch your order as soon as possible but suggest you allow 3-5 working days for delivery. If an item becomes out of stock we will contact to you let you know and ask what you would like us to do. If we receive your order before 2pm it will be sent out the same day.

Local Pick Up orders can be collected from Headley/Hants and Cranleigh/Surrey and are usually available within 24 hours but often even sooner.

RETURNS

If you wish to return something for an exchange or a refund, we ask that you notify us within 7 days of receiving the goods and return them to us within 14 day sending us an email via our Get in Touch page on the website.

All returned items must be unused, in perfect condition and in the original packaging. As we cannot be held responsible for packages that are lost or damaged in transit to us, we strongly recommend that you use an insured and tracked delivery service for your returns and obtain proof of postage.

If something is damaged or faulty when it arrives, please get in touch within 48 hours to let us know.

We are sorry but we are unable to refund either original or return postage charges unless the items are damaged or faulty and for hygiene reasons we are unable to refund earrings unless they are faulty. Once we have received your returns, we will process your refund as soon as possible using your original method of payment.

FABRIC & CARE

Our scarves can be cool hand washed or dry-cleaned.

For jumpers we recommend washing on a cold, wool setting with a slow spin using a small mesh bag. Albi & Mac sell mesh bags for £1. Hand washing is great but often the garment becomes heavy when wet so it can stretch out the fibres. A delicate, non biological detergent is ideal, and you only need to use a small amount, too much can lead to felting. Smooth the garment back into its original shape and place flat on a towel — dry naturally away from direct heat such as radiators or sunlight. Do not tumble dry. We advise de-pilling with a cashmere comb and then turning the garment inside out before washing it.

Caring for your garment this way will dramatically reduce the number of loose fibres that cause pilling and you should find that the garment will then consolidate, soften and improve with every wear. You may find you need to use the de-pilling comb for the first few wears then you should only need to do so again every once in a while.

METALS

To keep your jewellery looking lovely we’d advise that you do not wear in the shower, do not spray perfume on it and avoid sleeping in it. You can clean it with a lint free cloth and some jewellery polish.